Steps to rebuilding a hot swap hard drive that is configured on a HP NetRAID Controller.

Summary of steps to take before rebuilding a hot swap hard drive:

1.       If the server's array is functional even though it may be in a "degraded" state and the server can boot and run the operating system, get a complete backup first.

2.       Check if there are errors on all hard drives in the array.

3.       Check the firmware on all hard drives in the array.

4.       Make sure the failed drive shows a capacity size. (If it shows 0MB, then the drive needs replaced.)

The following HP Netservers have hot swap hard drives: HP Netserver LM, LS, LD Pro, LC II (hot swap model only), LC 3, LC 2000, LPR, LP 1000r, LP 2000r, LH/LH Plus, LH Pro, LH II, LH 3, LH 4, LH 3000, LH 6000, LX Pro, LXR 8000, LXR 8500, LT 6000r.

If you are within the operating system and you have HP NetRAID Assistant installed, here are the steps to check for the firmware and to check for any errors on the hard drives:

1.       Open HP NetRAID Assistant.

2.       Highlight the failed drive and right-click it, then select Properties. The Physical Drive Property window will appear.

3.       Under "Device Identification" write down the "Revision".

• Check the firmware version. (If the hard drive needs a firmware update, perform that after the disk rebuild has been completed and the array is in an Optimal state).
• - Check the "Device Attributes" section, write down the size of the drive. If the failed drive has 0MB capacity, then it needs replaced.
• - Look under the "Device Errors" section and write down any "Other Errors" or "Media Errors".
• After you have written down all info, click "OK" to close the window. Do this for each drive that is in same array.

4.       After doing this, right click on the failed drive and choose "Rebuild". The drive should begin to rebuild at this point.

1.       If you are in NetRAID Express Tools, first make sure the server will boot with the failed drive. If so, then get a complete system backup.

2.       Shutdown and reboot the server and go into "CTRL-M" when you see "For experienced user's, select CTRL-M for NetRAID Express Tools". You should be at the Management Menu when you enter CTRL-M.

3.       At the Management Menu, select "Objects"

4.       Select "Physical Drives"

5.       Use the arrow keys to highlight one drive at a time. Press the SPACE BAR, and then press F2 for drive information. For each drive, write down the size, firmware, and Media Errors and Other Errors.

• If the failed drive has "0MB" capacity, then the drive needs replacement.
• If the drive requires firmware update, then perform that AFTER the array has been rebuilt and the array is in an optimal state.

6.       Use the arrow keys to highlight one or more physical drives to be rebuilt.

7.       Use the Spacebar to select (or deselect) the drive to be rebuilt.

8.       Press F10 to start the rebuilding process.

9.       HP recommends NOT rebooting the server until the array has successfully rebuilt completely!

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